PLEASE REGISTER YOUR PRODUCT ON OUR WARRANTY REGISTRATION PAGE.
If you have a query related to warranty please contact [email protected]
Mason Cycles framesets have a warranty which entitles the original purchaser to a free repair or replacement within 5 years of purchase should there be any problem with the materials or workmanship on the frame. This covers faulty manufacturing, but not normal wear and tear. This guarantee only applies to the original purchaser of the bike. We will inspect and make recommendations for repair or replacement on a case by case basis.
Titanium: Titanium frames carry a 'Lifetime Warranty' for workmanship and as above we reserve the right to repair where practical on a case by case basis.
Paint: Paint finishes have a warranty period of 2 years. Normal wear and tear is not covered. Our paint warranty does not cover damage caused to the frame or fork through frame protection tape or film removal.
Should any modifications be made to the frame during the warranty period, which includes fitting of non-standard components such as front fork or removal of the original paint coat for refurbishment, the warranty is void.
Shipping costs of a returned frame is a customer liability but should the frame be accepted as a warranty claim you will be compensated on a case by case basis. Your statutory rights are not affected.
Minimum seatpost insertion is 100mm into the frame regardless of what it says is the minimum insertion on your seatpost.
Components: Bicycle components [such as gear and braking systems] are not covered by this warranty; standard manufacturer warranties apply.
InSearchOf frame when using Suspension Fork: The InSearchOf geometry and tubing is designed and tested to accomodate a suspension fork. The custom down tube allows plenty of clearance for the crown. Crown height is 483mm, equal to a typical 100mm travel XC fork with 20% sag. Please check your chosen suspension fork tech data before fitting to ensure that the travel is no more than this stated dimension. It is also advisable check 'crown clearance' to underside of down tube when the fork is turned at 90°. Using forks outside these dimensions will void warranty and could result in frame failure.
Mason Cycles warrants this new Mason product against defects in materials and workmanship for three (3) years from the original date of retail purchase by the consumer.
This limited warranty is expressly limited to the repair or replacement of the original product, at the option of Mason Cycles, and is the sole remedy of the warranty.
This limited warranty applies only to the original purchaser of the Mason product and is not transferable.
In no event shall Mason Cycles be liable for any loss, inconvenience or damage, whether direct, incidental or consequential or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein.
This warranty gives the consumer specific legal rights, and those rights and other rights may vary between countries and from state to state.
This warranty does not cover the following:
• Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user.
• Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use.
• Damage or deterioration to the surface finish, aesthetics or appearance of the product.
• Normal wear and tear.
• Labour required to remove and/or refit and re-adjust the product within the bicycle assembly.
• Shipping or postage of the product in the event that return to Mason Cycles is required for inspection or replacement.
Proof of purchase is required before a warranty claim is processed. Mason Cycles therefore strongly encourages registration of your product at our WARRANTY REGISTRATION PAGE .
Crash Replacement Discount: As riders we understand how tough it can be to damage your bike through the result of a crash. If your frameset is damaged as a result of a crash, please contact us and we will help out with a discounted replacement. Proof of damage or return of the damaged item may be required to qualify. Mason Cycles is unable to cover any return transit costs that may occur.
Your statutory rights are not affected.