Warranty

PLEASE REGISTER YOUR PRODUCT ON OUR WARRANTY REGISTRATION PAGE

If you have a query related to warranty please contact warranty@masoncycles.cc

Mason Cycles framesets have a warranty which entitles the original purchaser to a free repair or replacement within 5 years of purchase should there be any problem with the materials or workmanship on the frame. This covers faulty manufacturing, but not normal wear and tear. This guarantee only applies to the original purchaser of the bike. We will inspect and make recommendations for repair or replacement on a case by case basis.

Titanium frames carry a 'Lifetime Warranty' for workmanship and as above we reserve the right to repair where practical on a case by case basis.

Paint: Paint finishes have a warranty period of 2 years. Normal wear and tear is not covered.

Should any modifications be made to the frame during the warranty period, which includes fitting of non-standard components such as front fork or removal of the original paint coat for refurbishment, the warranty is void.

InSearchOf Suspension Fork: The InSearchOf geometry and tubing is designed and tested to accomodate a suspension fork. The custom down tube allows plenty of clearance for the crown. Crown height is 483mm, equal to a typical 100mm travel XC fork with 20% sag. Please check your chosen suspension fork tech data before fitting to ensure that the travel is no more than this stated dimension. It is also advisable check 'crown clearance' to underside of down tube when the fork is turned at 90°. Using forks outside these dimensions will void warranty and could result in frame failure.

Shipping of a returned frame will be compensated up to a maximum of £10 should the frame be accepted as a warranty claim.

Your statutory rights are not affected.

Minimum seatpost insertion is 100mm into the frame regardless of what it says is the minimum insertion on your seatpost.

Bicycle components are not covered by this warranty; standard manufacturer warranties apply.

Proof of purchase is required before a warranty claim is processed. Mason Cycles therefore strongly encourages registration of your product at our WARRANTY REGISTRATION PAGE .

Crash Replacement Discount

As riders we understand how tough it can be to damage your bike through the result of a crash.  If your frameset is damaged as a result of a crash, please contact us and we will help out with a discounted replacement. Proof of damage or return of the damaged item may be required to qualify. Mason Cycles is unable to cover any return transit costs that may occur.

Your statutory rights are not affected.