If you have a query related to warranty please contact warranty@masoncycles.cc

Mason Cycles framesets have a warranty which entitles the original purchaser to a free repair or replacement within 5 years of purchase should there be any problem with the materials or workmanship on the frame. This covers faulty manufacturing, but not normal wear and tear. This guarantee only applies to the original purchaser of the bike. We will inspect and make recommendations for repair or replacement on a case by case basis.

Should any modifications be made to the frame during the warranty period, which includes removal of the original paint coat for refurbishment, the warranty is void.

Shipping of a returned frame will be compensated up to a maximum of £10 should the frame be accepted as a warranty claim.

Your statutory rights are not affected.

Minimum seatpost insertion is 100mm into the frame regardless of what it says is the minimum insertion on your seatpost.

Bicycle components are not covered by this warranty; standard manufacturer warranties apply.

Crash Replacement Discount

As riders we understand how tough it can be to damage your bike through the result of a crash.  If your frameset is damaged as a result of a crash, please contact us and we will help out with a discounted replacement. Proof of damage or return of the damaged item may be required to qualify. Mason Cycles is unable to cover any return transit costs that may occur.

Your statutory rights are not affected.