Mason Cycles is operating strictly within the Gov. Regulations enforced regarding the Corona Virus Pandemic.
Our online store is operating as normal and we are able to respond to all customer enquiries promptly. Our customer service, social media and email channels all remain open and manned and our aim is to get back to you with advice and support as efficiently and fully as normal.
We have good stock of frames, with most models/sizes/colours available and we are still able to build and deliver bicycles, prep and deliver framesets and send out small part orders. Lead-times are slightly increased due to our working and delivery conditions. We can take pre-orders and will be dispatching orders at least one day per week and using the postal service for small parts where possible.
Italy: All our frame makers are in Northern Italy, but they worked extremely hard to get stock to us before the current full lockdown situation and we hope this will be lifted after April 6th. We will continue to update this notice regarding the latest situation.
Titanium frame production: This is also of course interrupted but they have assured us work on our frames will continue after the total lockdown situation is lifted. We are in touch with all affected customers and we thank you for your good natured responses and patience.
International Deliveries: There may be restrictions regarding some countries and states that we can deliver to and we will deal with this directly on an individual basis. Please enquire.
Test Rides: We will not be carrying out any test-rides and will wait for the next Gov. directive and re-advise after that point.
If you were thinking about ordering that Mason Cycles frameset or bicycle, please still do, we are devoted and passionate about what we do and are here to advise and help provide that dream bike!
Thank You for your support during these challenging times.
Dom and all at Mason Cycles.