Purchasing & Delivery
Via WorldPay we accept Visa Credit and Debit cards, Mastercard, JCB and Amercian Express. Your card will be charged immediately you complete the WorldPay form.
We reserve the right to cancel any order if we suspect any suspicious payment activity.
Dispatch: Please note that we dispatch only once a week, so it could be a few days from your payment being taken and your frame set or accessories arriving. Don't worry, if you receive your payment confirmation from WorldPay then all is in order and your product will be sent.
Built to order bikes: Bikes will be built to an extremely high standard by experienced cycle technicians. We will aim to deliver them a maximum of 4 weeks after your order is placed and payment is cleared. Special order bikes, e.g. DuraAce Di2/Hydro, will have a delivery time of 6 weeks.
Out of stock Products: Sometimes frame sets or components will be out of stock, in which case it is possible to pre-order framesets or bikes. Otherwise, please contact us for an estimated waiting time on other products, such as jerseys and bottles.
Pre-orders: If you would like to secure an out of stock frameset or bike, a 20% deposit will be taken based on the frameset or bike cost only. This deposit is fully refundable if you change your mind prior to dispatch, but any additional items will require payment in full when you place an order.
We will notify you once we have received frameset stock and any remaining balance is then to be settled. If you have pre-ordered a bike we require the balance of payment prior to build and dispatch.
Alternative Payment Methods: We also accept, Cheques, Bank Transfer and Cash. Cheque and Bank Transfer orders will be shipped following the funds clearing into our account. Please contact us directly if you would rather pay by one of these methods.
Cheques should be made payable to Mason Progressive Cycles Limited and sent to: Mason Progressive Cycles, The Old Stables, Applesham Farm, Coombes road, Coombes, West Sussex. BN15 0RP.
If you have any queries on these payment methods, call or email for details on how to pay with these methods. 01273 463000 or firstname.lastname@example.org
Your card details are never recorded or kept by us and only WorldPay handles them for your and our security.
When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price is acceptable.
International Orders: We will ship bikes, frame sets and accessories to most international destinations, but bikes may have restrictions to some countries. Please contact us for shipping quotes or further information.
Restricted Delivery Areas: For certain delivery areas such as Highlands, we may need to charge additional shipping fees. If this is the case for your order, we will contact you to make these clear before shipping your goods.
We are unable to take orders for delivery to: PO Boxes, hotels and freight forwarding services.
Please check all goods received carefully upon delivery: If either the goods or packaging appear damaged please sign for them as “Goods Received Damaged” and contact us as soon as possible with a note of your order number.
VAT: UK VAT at 20% is applicable on all UK and EU orders to private individuals and is included in the quoted retail prices. VAT is not charged on orders outside the EU, but you will be liable for import duties, sales tax and some handling fees upon delivery of your order.