Purchasing & Delivery
Payment: Via Braintree / PayPal we accept Visa Credit and Debit cards, Mastercard, JCB and Amercian Express. Your card will be charged immediately when you complete the embedded Braintree payment form.
We reserve the right to cancel any order if we suspect any suspicious payment activity.
IMPORTANT BREXIT INFORMATION FOR OUR EU CUSTOMERS: We are very happy to announce that our EU customers will not be paying any more for a Mason bicycle than they did before Brexit: As we have our frames made in Italy, we use various Italian/EU made parts are used on our bicycles and because we assemble all bikes and carry out final prep in the UK, they fall within 'Rules on Origin' regulations and we're able to export with these preferential rates (0%). You will be charged a small surcharge for administrative purposes by the courier, this is normally around €20-€30 for the shipment,
Please note that the following applies only to our framesets and complete bicycles. Spare parts and accessories that we supply, for example seatposts and axles, do not originate in the EU and as such will be charged 4% duty approximately. EU Bundles: You will not be charged duty on the frameset, but will liable for ~4% duty on the wheelset portion of this bundle when you import it.
How does customs/import work when buying from the European Union?: The ordering process is straightforward but with a couple of small differences.
Our website prices include UK VAT. Your order will not include 20% VAT, and this will be deducted at the checkout stage.
For example, a £3175 bike will cost : £2645.83 + shipping + handling charges. Approx. 20% VAT* when you receive your order
*When your order is received by customs in your country you will be contacted by them around the time of your delivery to pay the VAT upon delivery, which will depend on your local VAT rate. You will not pay any import duties or tariffs. So, the total price you pay for your Mason will be very similar to the prices we state on our website, albeit with a difference of exchange rate.
Collection in person from our UK premises: You are very welcome to visit us and collect your bicycle in person, but it is important to note that purchasing your product in the UK and 'hand carrying' to your home country does not circumvent UK VAT, or customs charges where applicable.
EU 'Rolling Chassis' Bundles: You will not be charged duty on the frameset, but will liable for ~4% duty on the wheelset portion of this bundle when you import it.
Overseas PayPal Payments: You may be charged a currency conversion fee by PayPal for processing any payments which require a currency conversion. We cannot avoid this but we do accept bank transfer payments.
Dispatch: Please note that we do not dispatch every day of the week, so it could be a few days from your payment being taken and your frameset, bicycle or accessories arriving. Don't worry, if you receive your payment confirmation from us then all is in order and your product will be sent.
Built to order bikes: Bikes will be built to an extremely high standard, in-house by our experienced cycle technicians. If your chosen frame size and colour is in stock, we will aim to deliver your bicycle a maximum of 4 weeks after your order is placed and payment is cleared. We'll set-up the front brake to be operated by the Right Hand lever for all UK destinations. For destinations outside of the UK, we'll set-up your bicycle with Front Brake/Left Hand as standard. It's no problem for us to set-up the brakes in your own chosen configuration, please state in 'Order Notes' how you like them.
Out of stock Products: Sometimes frame sets or components will be out of stock, in which case it is possible to pre-order framesets or bikes. Otherwise, please contact us for an estimated waiting time on other products, such as jerseys and bottles.
Pre-orders: If you would like to secure an out of stock frameset or bike, a 20% deposit will be taken based on the frameset or bike cost only. This deposit is fully refundable if you change your mind prior to dispatch, but any additional items will require payment in full when you place an order.
We will notify you once we have received frameset stock and any remaining balance is then to be settled. If you have pre-ordered a bike we require the balance of payment prior to build and dispatch.
Titanium Framesets and Bikes: DEPOSIT PAYMENT: Once we have received the above details, we will contact you to arrange 50% deposit payment via PayByLink through our Braintree account. Deposit is NOT refundable if you change your mind prior to dispatch, as this is a special order item and will be built to order, specifically for you. The 50% deposit will be taken based on the frameset or bike cost only, we’ll add any accessories and shipping costs to the balance payment.
RAW, Exposure & SLR Frames: Unless marked as 'in stock' when ordering, these frames are made to order in small batches. The deposit for a made to order frame is NOT refundable if you cancel before dispatch.
BALANCE PAYMENT: We'll contact you for balance payment when your frame set arrives. If you have pre-ordered a bike we require the balance of payment prior to build and dispatch.
Interest Free Finance: We have teamed up with V12 Finance to offer 0% finance as a payment option for our bikes. You can spread the payments for your new bike over a 6, 10, or 12 month period. If you would like to see how the installments would be repaid, try our online calculator HERE.
Please contact us for more details on how to choose V12 finance as a payment option.
Cycle To Work Scheme: We've chosen Green Commute Initiative (GCI) to be our primary Cycle2Work Scheme partner. We also support 'CycleScheme' 'Cycle Solutions', Halfords Cycle2Work, Bike2Work and Vivup. With these schemes you can buy a full bike or even just get a free upgrade on one you're paying for yourself. Admin fees apply, please see C2W Scheme page for full details.
Alternative Payment Methods: We also accept Bank Transfer and Cash. Bank Transfer orders will be shipped following the funds clearing into our account. Please contact us directly if you would rather pay by one of these methods.
If you have any queries on these payment methods, call or email for details on how to pay with these methods. 01273 463000 or [email protected]
Your card details are never recorded or kept by us and only PayPal/Braintree handles them for your and our security.
When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price is acceptable.
Retention Of Title: Title to your Mason Cycles Order shall remain vested in Mason Cycles Limited and shall not pass to you [the Buyer] until the purchase price for your Mason Cycles Order has been paid in full and received by Mason Cycles Limited.
Special Order Products: If there is a component or components for your order that is not listed on the website, and is not carried in regular stock by Mason Cycles, then this will be considered a special order product. We will require a further deposit before ordering these items. If we do not take a further deposit, then we will order these products when we have taken the balance for your order - this may delay the assembly and dispatch of your order. Any cancellation of these items once ordered by and in stock with Mason Cycles will be subject to a restocking fee.
INTERNATIONAL ORDERS: We are based in the UK and ship all orders direct from #MasonBarn . We will ship bikes, frame sets and accessories to most international destinations, but bikes may have restrictions to some countries. Please contact us for shipping quotes or further information. USA Customers: Please see latest 'U.S. Customs and Border Protection Requirements' information below.
Restricted Delivery Areas: For certain delivery areas such as Highlands, we may need to charge additional shipping fees. If this is the case for your order, we will contact you to make these clear before shipping your goods.
We are unable to take orders for delivery to: PO Boxes, hotels and freight forwarding services.
Please check all goods received carefully upon delivery: If either the goods or packaging appear damaged please sign for them as “Goods Received Damaged” and contact us as soon as possible with a note of your order number.
VAT/Import Duties/Tax/Handling Fees: UK VAT at 20% is applicable on all UK orders to private individuals and is included in the quoted retail prices. VAT is not charged on orders outside the UK, but you will be liable for import duties, sales tax and some handling fees upon delivery of your order. EU Customers: You will not have to pay duties or tariffs for your Mason bicycle or frameset. Please see here for the latest information regarding Brexit. EU Bundles: You will not be charged duty on the frameset, but will liable for ~4% duty on the wheelset portion of this bundle when you import it.
US AND Non EU customers: For customers located outside of the EU, Mason Cycles will not include UK VAT at 20% in the final invoice. The customer will be responsible for paying this tax separately. Upon arrival of the Bicycle/Frame in your respective countries or states, you may be subject to local taxes and import duties. TNT/FedEx will serve as the shipping partner for international shipments, and they will contact you directly regarding any necessary customs procedures once the package arrives in your country or state.
We can help advise on these fees but it is not possible for us to pass on detailed knowledge for Import Duties/Tax/Handling Fees etc for specific countries and states, as these vary widely and change often. Please be aware that your government may enforce import duties which we are unable to circumvent. We would always advise customers to contact the relevant authorities and shipping providers directly for the most accurate and up to date information.
U.S. Customs and Border Protection Requirements: When goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). US Government regulations now stipulate that when the goods are over the value of $2,500 the customers 'Social Security Number' (SSN) or 'Tax Identification Number' (EIN) must be inputted to the commercial invoice that is supplied with the required shipping documents.
This is now standard procedure and we cannot circumvent this requirement as it is a US Customs regulation. The correct information MUST be on the commercial invoice or the shipment will not be allowed to enter the USA.
Once you have supplied your SSN or EIN To Mason Cycles, we will transfer the code internally to the Commercial Invoice and then delete it from our records. We will not email your SSN or EIN to the parcel company or anyone else. Your SS number is NOT seen by the driver and is destroyed after use by the parcel company. The only people that see the information are US Customs. Please note that it will not be on the package that is passed to you by the delivery driver.