Purchasing & Delivery
Via Braintree / PayPal we accept Visa Credit and Debit cards, Mastercard, JCB and Amercian Express. Your card will be charged immediately when you complete the embedded Braintree payment form.
We reserve the right to cancel any order if we suspect any suspicious payment activity.
Dispatch: Please note that we do not dispatch every day of the week, so it could be a few days from your payment being taken and your frameset, bicycle or accessories arriving. Don't worry, if you receive your payment confirmation from us then all is in order and your product will be sent.
Built to order bikes: Bikes will be built to an extremely high standard, in-house by our experienced cycle technicians. If your chosen frame size and colour is in stock, we will aim to deliver your bicycle a maximum of 4 weeks after your order is placed and payment is cleared. We'll set-up the front brake to be operated by the Right Hand lever for all UK destinations. For destinations outside of the UK, we'll set-up your bicycle with Front Brake/Left Hand as standard. It's no problem for us to set-up the brakes in your own chosen configuration, please state in 'Order Notes' how you like 'em.
Out of stock Products: Sometimes frame sets or components will be out of stock, in which case it is possible to pre-order framesets or bikes. Otherwise, please contact us for an estimated waiting time on other products, such as jerseys and bottles.
Pre-orders: If you would like to secure an out of stock frameset or bike, a 20% deposit will be taken based on the frameset or bike cost only. This deposit is fully refundable if you change your mind prior to dispatch, but any additional items will require payment in full when you place an order.
We will notify you once we have received frameset stock and any remaining balance is then to be settled. If you have pre-ordered a bike we require the balance of payment prior to build and dispatch.
Titanium Framesets and Bikes: DEPOSIT PAYMENT: Once we have received the above details, we will contact you to arrange 50% deposit payment via PayByLink through our Braintree account. Deposit is NOT refundable if you change your mind prior to dispatch, as this is a special order item and will be built to order, specifically for you. The 50% deposit will be taken based on the frameset or bike cost only, we’ll add any accessories and shipping costs to the balance payment.
BALANCE PAYMENT: We'll contact you for balance payment when your frame set arrives. If you have pre-ordered a bike we require the balance of payment prior to build and dispatch. EU Customers: If your pre-order ETA is in 2021, we will remove the 20% VAT from your final order value and invoice when we are ready to deliver your order.
Interest Free Finance: We have teamed up with V12 Finance to offer 0% finance as a payment option for our bikes. You can spread the payments for your new bike over a 6, 10, or 12 month period. If you would like to see how the installments would be repaid, try our online calculator HERE.
Please contact us for more details on how to choose V12 finance as a payment option.
Cycle To Work Scheme: Yes! We're working with the Green Commute Initiative. With this scheme you can buy a full bike or even just get a free upgrade on one you're paying for yourself. Click here for more information on this.
Alternative Payment Methods: We also accept, Cheques, Bank Transfer and Cash. Cheque and Bank Transfer orders will be shipped following the funds clearing into our account. Please contact us directly if you would rather pay by one of these methods.
Cheques should be made payable to Mason Progressive Cycles Limited and sent to: Mason Progressive Cycles, The Old Stables, Applesham Farm, Coombes road, Coombes, West Sussex. BN15 0RP.
If you have any queries on these payment methods, call or email for details on how to pay with these methods. 01273 463000 or [email protected]
Your card details are never recorded or kept by us and only PayPal/Braintree handles them for your and our security.
When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price is acceptable.
Retention Of Title: Title to your Mason Cycles Order shall remain vested in Mason Cycles Limited and shall not pass to you [the Buyer] until the purchase price for your Mason Cycles Order has been paid in full and received by Mason Cycles Limited.
International Orders: We are based in the UK and ship all orders direct from #MasonBarn . We will ship bikes, frame sets and accessories to most international destinations, but bikes may have restrictions to some countries. Please contact us for shipping quotes or further information. USA Customers: Please see latest 'U.S. Customs and Border Protection Requirements' information below.
Restricted Delivery Areas: For certain delivery areas such as Highlands, we may need to charge additional shipping fees. If this is the case for your order, we will contact you to make these clear before shipping your goods.
We are unable to take orders for delivery to: PO Boxes, hotels and freight forwarding services.
Please check all goods received carefully upon delivery: If either the goods or packaging appear damaged please sign for them as “Goods Received Damaged” and contact us as soon as possible with a note of your order number.
VAT/Import Duties/Tax/Handling Fees: UK VAT at 20% is applicable on all UK orders to private individuals and is included in the quoted retail prices. VAT is not charged on orders outside the UK, but you will be liable for import duties, sales tax and some handling fees upon delivery of your order. EU Customers: You will not have to pay duties or tariffs for your Mason bicycle or frameset. Please see here for the latest information regarding Brexit.
We can help advise on these fees but it is not possible for us to pass on detailed knowledge for Import Duties/Tax/Handling Fees etc for specific countries and states, as these vary widely and change often. Please be aware that your government may enforce import duties which we are unable to circumvent. We would always advise customers to contact the relevant authorities and shipping providers directly for the most accurate and up to date information.
U.S. Customs and Border Protection Requirements: When goods enter the United States from overseas, it is considered an importation and must be cleared by U.S. Customs and Border Protection (CBP). US Government regulations now stipulate that when the goods are over the value of $2,500 the customers 'Social Security Number' (SSN) or 'Tax Identification Number' (EIN) must be inputted to the commercial invoice that is supplied with the required shipping documents.
This is now standard procedure and we cannot circumvent this requirement as it is a US Customs regulation. The correct information MUST be on the commercial invoice or the shipment will not be allowed to enter the USA.
Once you have supplied your SSN or EIN To Mason Cycles, we will transfer the code internally to the Commercial Invoice and then delete it from our records. We will not email your SSN or EIN to the parcel company or anyone else. Your SS number is NOT seen by the driver and is destroyed after use by the parcel company. The only people that see the information are US Customs. Please note that it will not be on the package that is passed to you by the delivery driver.