21st September 2020
The Latest COVID-19 Update.
Mason Cycles is operating strictly within the continuing Gov. Regulations enforced regarding the Corona Virus Pandemic.
We are back up to full staff and are lucky we are able to operate fully 'safely-distanced', due to the layout of our buildings.
Our online store: Our store is operating as normal and we are able to respond to all customer enquiries promptly. Our customer service, social media and email channels all remain open and manned and our aim is to get back to you with advice and support as efficiently and fully as normal.
Stock: We continue to hold stock of frames and components, with many models/sizes/colours available. We are now being re-supplied from Italy in small batches, most months.
We are able to build and deliver bicycles, prep and deliver framesets and send out small parts. Lead-times are slightly increased due to our working and delivery conditions. We can take pre-orders and will be dispatching orders at least one day per week and using the postal service for small parts where possible.
Component Supply: There is currently a high demand for components in the bicycle industry and many of our suppliers have recently updated us with very long lead times for delivery. We do hold stock of components, tyres, groupsets etc here in the UK but we may need to contact you to discuss alternative components if supply will significantly delay your build.
For an update on your order, please contact us.
Italy: All our frame makers are in Northern Italy, they worked extremely hard to get stock to us before lockdown was enforced and all of them have now been allowed to return to work. The Italian tubing makers and painters are also now operating. We are still experiencing delay due to the makers getting back up to speed and dealing with backlogs and increased demand + material delays, so please contact us for full details regarding your order or for advice on particular products and we will do our best to give you an accurate update.
Titanium frame production: New Orders: Our Ti frame makers are now operating fully and we are continuing to take new pre-orders, but we are experiencing extended production times. Lead times have increased because the makers are small and are experiencing a big increase in demand, at the same time tubing and materials are very often delayed in delivery to the maker. We will be in touch with all pre-order customers to explain the situation and give an expected delivery date but please contact us at any time if you require information on your pre-order.
International Deliveries: We are experiencing minimal disruption at this stage but there may be restrictions or surcharges regarding some countries and states that we can deliver to and we will deal with this directly on an individual basis. Please enquire.
Test Rides: We are now running test-rides at Mason Barn under controlled conditions. Please enquire and we look forward to showing you our bicycles!
Thank You for your support during these challenging times. Keep Riding. Stay Safe.
Dom and all at Mason Cycles.