25th March 2020
The Latest COVID-19 Update.
Coronavirus and Mason Cycles. Update #2.
First of all, thanks for your messages of support and for continuing to show us your adventures and let us know how much you are loving your Mason bicycles. This really is a morale boost for our small team and I know that it also helps to fuel the spirit and aspirations of many riders across the world when we share your images and stories! Thank you and please keep it coming.
It's been just 8 days since our initial statement regarding COVID-19 and things have changed and moved so fast across the world and with our makers in Italy and the UK that it already feels like a lifetime.
As soon as the government commenced with their directives we complied immediately and modified just about everything we do here at Mason Cycles.
We are very lucky in the fact that we are able to travel and ride to work independently and separately and we have the very good fortune to work from various traditional buildings on a farm. This has enabled us to stay totally separate and still maintain an almost normal output of components, framesets and bicycles.
We are also not a customer facing, retail outlet and have very little direct customer contact. With our new restrictions including no test-rides and no customer hand overs, our customer contact will be zero until advised otherwise.
From Monday March 23rd, we have put further restrictions in place, both to safeguard our staff, ensure that the farm and farm workers are at the lowest risk possible and also to comply fully with the latest Gov. recommendations.
All Mason Cycles staff, including myself, who are able to work from home are now doing that. All enquiries will be responded to as quickly as possible, we can take pre-orders and will be sending goods out one day per week and using the postal service for small parts where possible. Our online store of course remains open and monitored.
Our customer service, social media and email channels all remain open and manned and our aim is to get back to you with advice and support as efficiently and fully as normal.
We have good stock of components and all frameset models [please enquire for specific models/sizes/colours] and we are still able to prepare frames, build bicycles and pack and deliver them, although restrictions mean that this process will be slower than usual. All bicycles are built to order, so we are in close control of hygiene and the building and boxing procedure is carried out using disposable gloves and all surfaces, tools and final bicycle is wiped down where practical.
As an extra precaution, we recommend that you leave the box for 72 hours prior to unpacking.
Test Rides: We will not be carrying out any test-rides for at least the next three weeks and will wait for the next Gov. directive and re-advise after that point.
Deliveries: More countries are shutting their borders, so there may be restrictions regarding countries and states that we can deliver to and we will deal with this directly on an individual basis.
Italy: All our frame makers are in Northern Italy which has been one of the hardest hit areas in the world. They were working extremely hard to get our framesets out to us before the current full lockdown situation, which will last until April 3rd, so we have good stock with one last Resolution2 shipment arriving this week. Some Bokeh, InSearchOf and Definition frames will be delayed.
Titanium frame production: This is also of course interrupted but we hope will continue after the total lockdown situation is lifted. We are in touch with all affected customers and we thank you for your good natured responses and patience.
If you were thinking about ordering that Mason Cycles frameset or bicycle, please still do, we are devoted and passionate about what we do and are here to advise and help provide that dream bike!
Thanks for reading, we will continue to share and talk about bicycles, riding and adventuring across all our channels. Those long planned adventures and riding, eating & drinking with friends will feel SO much more special when we are all through this.
Dom and all at Mason Cycles.