3rd June 2020
The Latest COVID-19 Update.
Mason Cycles is operating strictly within the continuing Gov. Regulations enforced regarding the Corona Virus Pandemic.
Our online store: Our store is operating as normal and we are able to respond to all customer enquiries promptly. Our customer service, social media and email channels all remain open and manned and our aim is to get back to you with advice and support as efficiently and fully as normal.
Stock: We have good stock of frames and components, with many models/sizes/colours available. We are now being re-supplied from Italy in small batches, most months. We are able to build and deliver bicycles, prep and deliver framesets and send out small part orders. Lead-times are slightly increased due to our working and delivery conditions. We can take pre-orders and will be dispatching orders at least one day per week and using the postal service for small parts where possible. For an update on your order, please contact us.
Italy: All our frame makers are in Northern Italy, they worked extremely hard to get stock to us before lockdown was enforced and all of them have now been allowed to return to work. The Italian tubing makers and painters are also now operating. We are still experiencing some delay due to the makers getting back up to speed and dealing with backlogs, so please contact us for full details regarding your order or for advice on particular products.
Titanium frame production: New Orders: Our Ti frame makers are now operating fully and we are continuing to take new pre-orders with the normal production timescale. Existing pre-orders: At this point [June] we are happy to be only around 1 month behind due to the Italian lockdown. We are in touch with all affected customers and we thank you for your good natured responses and patience.
International Deliveries: We are experiencing minimal disruption at this stage but there may be restrictions or surcharges regarding some countries and states that we can deliver to and we will deal with this directly on an individual basis. Please enquire.
Test Rides: We are now running test-rides at Mason Barn under controlled conditions. Please enquire and we look forward to showing you our bicycles!
Thank You for your support during these challenging times. Keep Riding. Stay Safe.
Dom and all at Mason Cycles.